Shipping & Delivery Policy

We ship physical Rooted in Sounds resources within the UK and internationally using tracked delivery services. Digital products are delivered electronically and do not incur shipping charges.

 

United Kingdom

Flat-rate shipping: £4.95 per order

Free shipping on orders over £75

Orders are shipped using tracked delivery services.

Delivery times are typically 2–3 working days from dispatch (provided as a guide).

 

International Orders

Europe: £15.00 flat rate per order

Rest of World (including USA, Canada, Australia, Asia, Africa, South America, and the Caribbean): £22.00 flat rate per order

Free international shipping on orders over £100

Estimated delivery times (provided as a guide):

Europe: 3–5 business days

Rest of World: 6–7 business days

 

Backorders

If an item is on backorder, this will be clearly stated on the product page along with an estimated dispatch timeframe.

 

Customs & Import Charges

International orders may be subject to local customs charges or import taxes. These are the responsibility of the recipient.

 

Your Right to Cancel (PHYSICAL PRODUCTS)

You have the right to cancel your order within 14 days of receiving your goods without giving a reason.

You must notify us within 14 days of delivery and return the goods within a further 14 days.

 

Refunds

Refunds will be issued within 14 days of receiving returned goods or evidence of return.

Refunds include the product cost and standard outbound delivery charge.

 

Return Postage

Return postage costs are the responsibility of the customer unless the item is faulty.

 

Failed Delivery

If a delivery fails due to incorrect address or non-collection and the parcel is returned, reshipment costs are the responsibility of the customer.

Once returned items are received, the product cost only (excluding shipping) will be refunded.

 

Delays

Delivery times are estimates only. If your order is delayed, please contact us so we can assist.

 

Digital Products

Digital resources are delivered electronically.

By accessing or downloading digital content, you acknowledge that immediate supply has begun and that the right to cancel ends once the download starts.